Privacy Policy

Last updated: January 2024

Introduction

ember-dash ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ember-dash.site or engage our property advisory services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Complete enquiry forms on our website
• Subscribe to our property alerts or newsletter
• Engage our services as a client
• Correspond with us via email or other means

This information may include your name, email address, postal address, property requirements, budget range, and any other details you choose to share.

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Identify suitable properties matching your criteria
• Communicate regarding your property search progress
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Your consent where you have provided it
• Performance of a contract when we provide services to you
• Legitimate business interests that do not override your rights
• Compliance with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our business
• Professional advisors including solicitors and surveyors (with your consent)
• Law enforcement when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are typically retained for seven years following the conclusion of services.

Your Rights

Under data protection legislation, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your experience. Please refer to our Cookie Policy for detailed information about how we use cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

ember-dash
47 Cathedral Road
Pontcanna
Cardiff CF11 9HB
Email: [email protected]